Refund Policy

This Refund Policy describes the conditions under which Tradora will issue refunds for paid subscriptions. We want you to be confident in your decision to subscribe to Tradora's educational platform, and we believe our refund terms reflect that commitment.

Important notice: Tradora is an educational software platform, not a financial services provider. Subscription payments are made exclusively for access to educational simulation tools. No money is accepted for real-money trading, investment, brokerage, or any financial service of any kind.

1. What Subscription Plans Cover

Paid subscription plans on Tradora grant you access to expanded educational features including, but not limited to:

• Higher virtual capital limits for practice trading
• Advanced charting tools and technical indicator sets
• Options and futures simulation capabilities
• AI-powered trade analysis and pattern feedback
• Multiple watchlist creation
• Strategy builder and backtesting tools
• Priority customer support

Subscription fees are charged for access to this educational software, not for any form of investment return, financial outcome, or trading profit.

2. Seven-Day Satisfaction Guarantee

We offer a 7-day money-back guarantee for first-time subscribers on any paid plan. If you are not satisfied with the platform within the first 7 calendar days of your initial subscription purchase, you may request a full refund — no questions asked.

The 7-day window begins at the moment your payment is successfully processed and your subscription is activated. Refunds under this guarantee apply only to the first subscription on your account and are not available on subsequent renewals or plan upgrades.

3. How to Request a Refund

To submit a refund request, please contact our support team by:

• Email: support@tradora.in — subject line: "Refund Request — [your registered email]"
• Contact form: tradora.in/contact

Your refund request must include:

• Your registered email address
• The subscription plan you purchased
• The approximate date and amount of the payment
• A brief reason for the refund (optional but helpful for improving our service)

We aim to respond to all refund requests within 2 business days.

4. Refund Processing Timeline

Once a refund is approved, we will initiate the reversal through Razorpay, our payment processor. Processing timelines are as follows:

• Credit/debit card payments: 5–10 business days to appear on your statement, depending on your card issuer
• UPI payments: typically 3–5 business days
• Net banking: 5–7 business days

Refunds are always credited to the original payment method used for the purchase. We cannot redirect refunds to a different account or payment instrument.

5. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Requests made after the 7-day satisfaction guarantee window has expired
• Requests for subscription renewals (auto-renewed plans after the first billing cycle)
• Requests following a plan upgrade mid-cycle — the upgrade fee is non-refundable
• Accounts that have been suspended or terminated for violating our Terms and Conditions
• Cases where platform features were used extensively during the refund window, indicating the service was consumed rather than found unsatisfactory
• Dissatisfaction with virtual trading results — simulated P&L has no monetary value and cannot be used as grounds for a refund

6. Subscription Cancellation

You may cancel your subscription at any time through Settings → Billing within your Tradora account dashboard. Cancellation prevents future auto-renewals but does not trigger a refund for any remaining portion of the current billing period. You will retain access to your paid plan features until the end of the current billing cycle.

If you are having difficulty cancelling through the dashboard, email us at support@tradora.in and we will process the cancellation manually within 1 business day.

7. Chargebacks and Payment Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most concerns can be resolved quickly through our support team. Initiating an unwarranted chargeback without first contacting us may result in account suspension while the dispute is investigated. We will always cooperate fully and fairly with payment dispute processes.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be published on this page with an updated effective date. For existing subscribers, the policy in effect at the time of your subscription purchase applies to that subscription period.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund, please do not hesitate to get in touch:

• Email: support@tradora.in
• Response time: within 2 business days
• Business hours: Monday to Friday, 9:00 AM – 6:00 PM IST